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Competency:
Testing and Troubleshooting
Competency Definition:
The ability to systematically analyze, diagnose, and resolve problems that arise within a system, device, or software.
Abbreviation in Louisiana Jobs:
TT - 26
Testing and Troubleshooting
Competency Behaviors: Specific, observable actions demonstrating the competency
Forming
Struggles to demonstrate the competency; needs guidance and practice.
- Struggles to use diagnostic tools or troubleshooting methods
- Struggles to identify the source or symptoms of issues in systems or devices
- Struggles to apply solutions or resolve technical issues without assistance
- Struggles to document steps taken or communicate outcomes of troubleshooting efforts
Improving
Shows growth and increasing confidence but not yet consistently independent
Successful
Demonstrates the competency independently and reliably in routine situations
- Uses appropriate tools and methods to evaluate system issues
- Identifies the cause of system, device, or software issues
- Independently resolves issues in a timely and effective manner
- Documents troubleshooting steps and communicates outcomes to identified stakeholders
Exceeds
Applies the competency independently in challenging or high-impact situations, adding value or insight
Exceptional
Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
- Selects and justifies diagnostic tools or methods tailored to the specific issue or context
- Diagnoses underlying causes of multifaceted or recurring issues by analyzing system behavior, interdependencies, and trends
- Anticipates, prevents, or rapidly addresses system issues through proactive troubleshooting
- Creates organized, user-friendly documentation that supports team learning and improves future troubleshooting efforts
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