Category: Thought

Competency: Solving Problems

Competency Definition: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Abbreviation in Louisiana Jobs: SP - 26


Solving Problems

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Misidentifies or overlooks the root cause of issues; focuses on surface-level symptoms
  • Analyzes problems without fully exploring relevant information or considering contributing factors
  • Suggests solutions without weighing feasibility, resources, or long-term effects
  • Fails to follow through on proposed solutions or adapt them when conditions change

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Identifies the root cause of issues and the contributing factors with accuracy
  • Examines problems thoroughly by considering relevant information, multiple perspectives, and the broader context
  • Develops realistic, well-supported solutions based on the nature and scope of the issue
  • Carries out solutions, tracks progress, and adjusts the approach based on outcomes or feedback

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Proactively identifies root causes of emerging or multifaceted problems involving multiple variables, perspectives, or systems; anticipates related risks
  • Uncovers underlying causes and patterns by integrating information, insights, and context to develop solutions for both immediate and long-term challenges
  • Designs innovative solutions that improve systems or processes and can be adapted to solve future challenges across contexts
  • Implements structured solutions and analyzes outcomes to refine processes and support ongoing improvement