Category: People

Competency: Managing from a Distance

Competency Definition: The ability to manage individuals in telework status or across multiple locations.

Abbreviation in Louisiana Jobs: MD - 26


Managing from a Distance

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to establish work and behavior expectations
  • Communication is infrequent or vague; misunderstandings are common and not addressed leading to disconnection within the team
  • Struggles to monitor performance; feedback is rare or unhelpful
  • Struggles to maintain team motivation or recognizes achievements; does not address motivational challenges
  • Struggles to utilize technology effectively to support team members

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Communicates defined work and behavior expectations
  • Communication is frequent and specific; addresses misunderstandings in a timely manner to encourage open communication within the team
  • Monitors performance through regular reports and check-ins; provides feedback and support
  • Maintains motivation; recognizes achievements; addresses motivational challenges
  • Uses relevant technologies and shares best practices with others

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Engages employees for feedback to confirm understanding and clarify any confusion about work and behavior expectations
  • Communication is tailored; gains feedback to improve communication and resolve misunderstandings quickly within the team
  • Utilizes data and regular check-ins to monitor performance; provides actionable feedback and support
  • Implements creative strategies to keep the team motivated; recognizes and celebrates achievements; addresses motivational challenges proactively
  • Integrates and utilizes various technologies to enhance remote management; stays updated on new tools and trends to provide training and support for team