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Competency:
Managing Performance
Competency Definition:
The ability to plan, monitor, and document employee performance throughout the year.
Abbreviation in Louisiana Jobs:
MP - 26
Competency Behaviors: Specific, observable actions demonstrating the competency
Forming
Struggles to demonstrate the competency; needs guidance and practice.
- Struggles to communicate work or behavior expectations; does not verify whether employees understand, leading to confusion or inconsistent performance
- Avoids or delays addressing performance issues, leading to policy non-compliance or documentation gaps
- Struggles to document performance; ratings lack required justification
- Struggles to use required performance management tools or systems to document observations or updates
- Fails to complete performance management duties as outlined by applicable SCS and agency policies
Improving
Shows growth and increasing confidence but not yet consistently independent
Successful
Demonstrates the competency independently and reliably in routine situations
- Communicates work and behavior expectations clearly and checks for understanding
- Responds to performance issues with appropriate documentation and timely intervention according to applicable SCS and agency policies
- Documents performance according to applicable SCS and agency policies; decisions about performance are supported by data or evidence
- Uses required systems to log observations and updates in accordance with performance documentation requirements and timelines
- Fulfills all required performance management duties, including planning, mid-year, and end-of-year reviews per applicable SCS and agency policies
Exceeds
Applies the competency independently in challenging or high-impact situations, adding value or insight
Exceptional
Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
- Reinforces expectations and creates conditions for employees to internalize and apply them independently over time
- Delivers feedback in alignment with policy timelines; ensures action plans are documented and reviewed for compliance
- Gathers and includes multiple sources of evidence over time to support defensible, well-documented ratings
- Uses required systems to maintain comprehensive records of performance, integrating progress notes, supporting evidence, and timely updates that reflect evolving performance
- Completes the full performance cycle with accuracy, timeliness, and documentation that meets audit standards ahead of deadlines
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