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Competency:
Managing Conflict
Competency Definition:
The ability to recognize, address, and resolve disagreements constructively while preserving relationships and promoting mutual understanding.
Abbreviation in Louisiana Jobs:
MC - 26
Competency Behaviors: Specific, observable actions demonstrating the competency
Forming
Struggles to demonstrate the competency; needs guidance and practice.
- Misinterprets or oversimplifies conflict, leading to ineffective responses
- Struggles to communicate during conflict; may escalate tension or shut down dialogue
- Applies ineffective conflict strategies that escalate or prolong the issue
- Damages relationships during conflict due to lack of empathy or constructive engagement
Improving
Shows growth and increasing confidence but not yet consistently independent
Successful
Demonstrates the competency independently and reliably in routine situations
- Identifies key issues and considers the perspectives of all involved parties
- Maintains composed, structured communication; listens to understand and acknowledges others’ concerns
- Applies appropriate strategies to resolve conflict in a fair, respectful, and timely manner
- Maintains trust and professionalism during conflict, keeping relationships intact
Exceeds
Applies the competency independently in challenging or high-impact situations, adding value or insight
Exceptional
Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
- Uncovers root causes and underlying dynamics of conflict while understanding all parties’ motivations
- Shares information in a calm, organized manner and demonstrates empathy by validating others’ perspectives during conflict
- Selects and adapts conflict strategies that achieve equitable, lasting resolution for all parties
- Strengthens relationships through conflict resolution, building long-term trust and collaboration
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