Category: Thought

Competency: Leveraging Technology

Competency Definition: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

Abbreviation in Louisiana Jobs: LT - 26


Leveraging Technology

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Has difficulty using or combining technology tools, leading to inefficiencies
  • Does not use available technology to manage workload or complete tasks efficiently
  • Fails to identify or apply appropriate technology to routine tasks or common problems
  • Relies on manual or outdated processes even when technology alternatives are available
  • Requires assistance to complete tasks involving digital tools

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Applies technology in creative ways to improve task outcomes or efficiency
  • Uses digital tools to enhance team collaboration, communication, and coordination
  • Selects and applies appropriate technology to solve problems and improve workflows
  • Demonstrates adaptability when learning new systems or tools
  • Uses organizational tools (eg, databases, shared platforms) to manage information and meet deadlines

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Anticipates technology needs and introduces tools or automations that significantly improve task efficiency or service delivery
  • Leads the adoption of new platforms or tools that measurably improve team communication, collaboration, or service responsiveness
  • implements technology solutions that streamline key workflows, reduce manual effort, or enhance decision-making with measurable outcomes
  • Coaches others to build confidence with new tools and creates resources or workflows that accelerate digital adoption
  • Integrates multiple systems or platforms to improve data access, reduce redundancy, and align digital processes with long-term strategic goals