Category: Thought

Competency: Leading Change

Competency Definition: The ability to lead people through change by setting a focused direction, building trust, addressing concerns, and supporting lasting results.

Abbreviation in Louisiana Jobs: LC - 26


Leading Change

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Fails to create an actionable vision for change, leading to confusion or inaction
  • Struggles to involve others in the change process; avoids addressing concerns and resistance
  • Ignores or overlooks signs of resistance, leading to disengagement or conflict
  • Change efforts stall or fail due to lack of planning, follow-through, or coordination
  • Fails to reflect on or assess change outcomes, missing opportunities for improvement

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Develops and communicates an outcome-focused vision that supports change goals
  • Engages stakeholders early to build support for change; uses feedback to adjust approach and address concerns
  • Identifies resistance and addresses concerns related to trust, safety, or uncertainty
  • Executes change plans, adjusting as needed to meet project goals and timelines
  • Uses evaluation to improve current initiatives and inform future change efforts

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Creates a compelling, future-focused vision aligned with organizational priorities and shaped by diverse perspectives
  • Unites individuals across functions and levels to advance change; fosters shared responsibility and sustained momentum
  • Proactively strengthens trust and psychological safety through transparency, empathy, and support
  • Navigates challenging obstacles to deliver impactful results that build momentum for future innovation
  • Evaluates change outcomes to identify impact, refine approaches, and scale successful strategies