Category: People

Competency: Fostering Engagement

Competency Definition: The ability to build a supportive environment that encourages motivation, belonging, and active participation.

Abbreviation in Louisiana Jobs: FE - 26


Fostering Engagement

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to evaluate individuals' needs and motivations, resulting in poor adaptation and low engagement
  • Has difficulty building rapport or adjusting communication, which leads to disengagement or low participation
  • Struggles to motivate or persuade others; may present arguments that confuse the audience or fail to achieve buy-in
  • Struggles to seek or respond to feedback; may react defensively or fail to reflect on how emotions influence their response

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Adjusts strategies to meet individuals' needs and motivations, promoting ongoing engagement
  • Builds positive working relationships through active listening and communication that encourages participation
  • Persuades others through logical reasoning and tailored communication strategies
  • Responds to feedback with emotional awareness, making thoughtful adjustments that support engagement

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Creates an environment that supports diverse motivations and fosters sustained engagement across individuals or teams
  • Creates inclusive conditions that promote collaboration, strengthen connection, and sustain engagement over time
  • Adapts messaging and approach to motivate others in challenging situations; builds commitment through strong rationale and situational awareness
  • Uses emotional intelligence to seek and act on feedback, strengthening trust and collaboration