Category: Self

Competency: Following Policies and Procedures

Competency Definition: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Abbreviation in Louisiana Jobs: FPP - 26


Following Policies and Procedures

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to follow policies or procedures, even with guidance
  • Struggles to interpret policies and procedures leading to recurring compliance problems
  • Applies rules sporadically or incorrectly
  • Fails to communicate policies and procedures , leading to misunderstandings and compliance issues
  • Does not contribute to the development of new policies or procedures, even when needs are identified by others

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Follows policies and procedures and helps others apply them when needed
  • Interprets and applies policies and procedures; takes responsibility for mistakes and corrects them in a timely manner
  • Applies rules correctly and adapts appropriately in routine or less-defined situations
  • Explains policies and procedures confidently, ensuring others understand key requirements
  • Contributes to the development of policies or procedures by offering input, examples, or clarifications based on experience or operational needs

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Provides expert guidance on applying intricate or shifting policies, especially when exceptions or ambiguous standards are involved
  • Anticipates policy gaps or conflicts and collaborates with others to prevent compliance issues before they occur
  • Applies policies and procedures in complicated or high-stakes situations, ensuring compliance while supporting sound decisions
  • Serves as a knowledge resource on policies and procedures; mentors others and contributes to training or professional development
  • Identifies policy or procedure needs and leads or co-leads their development to improve operations or address gaps