Category: Self

Competency: Demonstrating Emotional Intelligence

Competency Definition: The ability to identify and understand emotions in oneself and others and use that understanding to manage one's behavior and relationships.

Abbreviation in Louisiana Jobs: DEI - 26


Demonstrating Emotional Intelligence

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to recognize or process personal emotions, which affects ability to manage responses or relate to others
  • Struggles to manage emotional reactions; responses may be impulsive, intense, or misaligned with the situation
  • Struggles to recognize others’ emotions or adapt behavior to show emotional understanding
  • Struggles to build or maintain positive relationships; avoids or escalates interpersonal conflicts

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Identifies personal emotional responses and takes steps to manage their effect on behavior and communication
  • Manages emotional responses in typical situations; may show signs of stress in challenging moments
  • Identifies emotional signals in others and offers support in ways that show empathy and consideration
  • Contributes to stable working relationships; addresses disagreement calmly and seeks common ground when resolving issues

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Recognizes how personal emotions influence behavior, decisions, and group dynamics, and adjusts approach to strengthen relationships or outcomes
  • Maintains composure and focus under pressure; manages emotional responses to avoid disruption and support team stability
  • Makes intentional efforts to understand others’ emotional perspectives, even when cues are subtle or unfamiliar; shows empathy through engagement and support
  • Builds and strengthens relationships; resolves conflict constructively and promotes collaboration