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Competency:
Demonstrating Courage
Competency Definition:
The ability to take purposeful action in the face of uncertainty, conflict, or resistance to advance important goals.
Abbreviation in Louisiana Jobs:
DC - 26
Competency Behaviors: Specific, observable actions demonstrating the competency
Forming
Struggles to demonstrate the competency; needs guidance and practice.
- Struggles to take action when faced with discomfort or difficulty
- Avoids or delays difficult conversations, withholding necessary feedback
- Withdraws or disengages from difficult tasks or challenging interactions
- Struggles to express opinions or emotions to avoid potential conflict, even when opinions or emotions are appropriate
Improving
Shows growth and increasing confidence but not yet consistently independent
Successful
Demonstrates the competency independently and reliably in routine situations
- Takes action when a difficult or uncomfortable situation arises
- Organizes key points in a logical order and maintains professionalism in difficult or emotionally charged situations
- Acknowledges and addresses challenges directly rather than avoiding them
- Express opinions or emotions respectively, even when it may feel uncomfortable
Exceeds
Applies the competency independently in challenging or high-impact situations, adding value or insight
Exceptional
Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
- Encourages others to act with courage by sharing insight, support, and lived experience
- Guides difficult conversations with composure, maintaining focus on shared goals and key issues
- Approaches difficult or challenging situations with a proactive mindset
- Creates space for others to express themselves authentically, inspiring openness, and psychological safety
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