Category: Results

Competency: Championing Continuous Improvement

Competency Definition: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.

Abbreviation in Louisiana Jobs: CCI - 26


Championing Continuous Improvement

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to proactively identify areas for improvement; depends on others for direction
  • Struggles to apply quality improvement methods to one's scope of work
  • Does not independently monitor or report on progress of improvement efforts

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Identifies areas of continuous improvement within one's scope of work
  • Applies quality improvement techniques to one's scope of work
  • Uses relevant metrics to measure and evaluate the impact of improvements

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Implements strategic improvement opportunities that align with organizational goals
  • Promotes adoption of continuous improvement techniques across teams or within the organizational culture; documents and shares learning from improvement efforts
  • Refines measurement strategies to ensure improvements align with evolving organizational goals