Category: People

Competency: Building Trust

Competency Definition: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes.

Abbreviation in Louisiana Jobs: BTr - 26


Building Trust

Competency Behaviors: Specific, observable actions demonstrating the competency

Forming


Struggles to demonstrate the competency; needs guidance and practice.
  • Struggles to build trust by withholding information or avoiding open communication
  • Fails to listen or acknowledge others’ perspectives; does not demonstrate support
  • Undermines psychological safety by breaking confidentiality, passing judgment, or responding punitively to honest input

Improving


Shows growth and increasing confidence but not yet consistently independent

Successful


Demonstrates the competency independently and reliably in routine situations
  • Establishes a reputation for honesty and transparency; provides accurate information and takes responsibility for mistakes
  • Validates others’ perspectives and adjusts responses to show understanding
  • Encourages open dialogue and reassures others they can share ideas and concerns without fear of judgment or consequences

Exceeds


Applies the competency independently in challenging or high-impact situations, adding value or insight

Exceptional


Demonstrates subject-matter expertise, serves as a role model, and elevates standards.
  • Models integrity and transparency; builds and reinforces trust across teams and the broader organization
  • Anticipates needs and addresses discomfort to maintain psychological safety and inclusion
  • Creates conditions that foster psychological safety by encouraging others to speak up, take thoughtful risks, and express vulnerability without fear